Operations Support Specialist

  • Austin, United States

Operations Support Specialist

Job description

Sunroom is a rapidly growing venture-backed startup based in Austin, TX. We're dramatically improving the home and apartment search process and empowering renters in new and exciting ways. Started in 2018 by the founders of Favor Delivery, we've since helped thousands of renters find an amazing place to live. 


This role is part of our expanding Field Operations team responsible for making sure our renters have an easy and seamless experience when touring the properties that we lease. With properties in Austin, Houston, and San Antonio, we're looking for an Operations Support Specialist to improve the customer experience and streamline operations in the following ways:


    What you'll be doing:

    • Engage with renters who call or text us with questions about how to tour a property. The big goal here is to help us identify any issues or questions the renters have, so we can continuously improve the experience for renters.
    • Track and manage the equipment that we use to help renters tour apartments without an agent. With our self-showing locks, renters can tour a Sunroom listing any time they want by opening the door via our mobile app.
    • Gather data about the renter experience, help to analyze opportunities to improve the experience, and work with teammates to define creative solutions.


    Why you'll love working with us:

    • Collaborative Culture: Every day, we work to improve the customer experience. We welcome your ideas and feedback to help you deliver amazing work.
    • Real Impact: Every day, your work will help people find a great place to live and improve the internal operations of our business.
    • Rapid Growth: We are growing and you can be part of the journey. We recently closed our Series A and are expanding quickly!
    • Innovative Startup: Enjoy a front-row seat in a growing Austin start-up.

    Requirements

    • Strong Communicator: You're comfortable interacting with customers by phone and text message. You can help troubleshoot issues with a positive attitude!
    • Tech-savvy: You will do most of your work on a laptop, so you need to be comfortable working with web applications such as those in the Google Suite (docs, sheets, etc).
    • Self-Starter: You can handle multiple responsibilities and plan your day accordingly. You're resourceful and not afraid to ask questions.
    • Creative: You like to think of innovative solutions to a problem.
    • Flexible: You understand that start-ups are always evolving and improving, and you like that. 
    • Driven: You're motivated and excited to be part of a cutting-edge company!