Operations & Customer Support Associate

  • Operations
  • Austin, United States

Operations & Customer Support Associate

Job description

Sunroom is a venture-backed tech startup, headquartered in downtown Austin, that wants to dramatically improve the home and apartment search process. We believe that the existing tools renters use, like Zillow, are just scratching the surface. We're creating a platform that will enable renters to schedule showings on the fly and apply to properties directly inside the app. Soon we will have hundreds of licensed agents doing showings behind an Uber-like technology. Sunroom will help millions of renters find a place to call home. 


Sunroom was started by the Favor founders Ben Doherty & Zac Maurais.


This position will be one of the first Customer Success Representatives on our talented team. 


A few things you'll be doing day-to-day: 

  • You will work with technology that assists tenants in their home or apartment search.
  • You will use a dispatching technology to monitor home and apartment showings. 
  • Data entry work tied to assisting with rental applications & processing. 
  • Communicate and answer various support questions.

Skills we're looking for:

  • Highly detail oriented person.

  • Quick learner who is proficient with computer tools.

  • Someone who possess a strong work ethic.

  • Strong multi-tasking and organizational skills.

Compensation

  • This is an hourly full-time that pays between $13 and $18, based on experience and commitment level.

Requirements

  • 2-4 years experience in a customer service related position (retail, hospitality, call center, etc.) or real estate leasing. 
  • You do not need to be a real estate agent for this type of support role. 
  • Full-time position. This particular role will likely work primarily weekday business hours. You must be willing to work nights and weekends as needed.