Customer Support & Account Management

  • Operations
  • Austin, United States

Customer Support & Account Management

Job description

Sunroom is a venture-backed tech startup, headquartered in downtown Austin, that wants to dramatically improve the home and apartment search process. 


We believe that the existing tools renters use, like Zillow, are just scratching the surface. We've created a platform that enables renters to schedule showings on the fly and apply to properties inside our app. Renting a home should be as easy as booking a hotel. 


Sunroom was started by the Favor founders Ben & Zac.


What you'll be doing: 

  • Working with technology that helps renters apply to rent homes. Review & process renter's applications. 
  • Communicate and answer various support-related questions.
  • Communicating with 50+ renters/day over the phone and over text. 

Skills we're looking for:

  • Highly detail oriented person.

  • Quick learner who is proficient with computer tools.

  • Someone who possess a strong work ethic.

  • Strong multi-tasking and organizational skills.

  • You must possess compassion for renters and be a team player.


  • This is an hourly full-time that pays $18/hour.


  • 2-4 years experience in a customer service related position (retail, hospitality, call center, etc.) or real estate leasing. 
  • You do not need to be a real estate agent for this type of support role. 
  • Plus if you are bi-lingual. 
  • Full-time position. This particular role will likely work primarily weekday business hours. You must be willing to work nights and weekends as needed.