Customer Success: Leasing Assistant (Austin)

  • Operations
  • Austin, United States

Customer Success: Leasing Assistant (Austin)

Job description

Sunroom is a venture-backed tech startup, headquartered in downtown Austin, that wants to dramatically improve the home and apartment search process. 


We believe that the existing tools renters use, like Zillow, are just scratching the surface. We've created a platform that enables renters to schedule showings on the fly and apply to properties inside our app. Renting a home should be as easy as booking a hotel. 


Sunroom was started by the Favor founders Ben & Zac.


This will be working with technology that helps renters with their search process. You'll be communicating a high volume of renters, for support related questions. 

Skills and attitudes we're looking for:

  • Open to learning: Willingness to work in an environment of ambiguity & is flexible learning and adapting to new processes.

  • Persistence: You have a positive attitude while doing a high volume of tasks and communications. 

  • Process Oriented & Organized: You can follow a checklist & quickly do a lot of tasks quickly without making mistakes.

  • Tech Savvy: Comfortable working quickly using fairly complex online tools.

  • Empathetic: You care about the renter's experience and this is reflected in the way we communicate.

  • Team Player: You'd be working on a small team. It's close and connected. 


  • This is an hourly full-time that pays $18/hour.
  • You'll receive vacation and paid time off.
  • Benefits package including health, dental and vision. 


  • 2-4 years experience in a customer service related position.
    • Retail, hospitality, call center, etc
    • Real estate leasing, such as working at an apartment or property management business. 
  • This role does not require a real estate license. 
  • Bonus points if you are bi-lingual. 
  • Full-time position. This particular role will likely work primarily weekday business hours. You must be willing to work nights and weekends as needed.