Bilingual App Pro (Austin)

  • customer service
  • Austin, United States

Bilingual App Pro (Austin)

Job description

Sunroom is a property-tech startup, headquartered in central Austin. At Sunroom we are responsible for leasing thousands of homes and apartments. We've created a platform that enables renters to self-tour properties and apply inside our app.


We believe that renting a home should be as easy as booking a hotel. We're on a mission to reinvent leasing and to empower renters. Sunroom was started by the Favor founders Ben & Zac. Their last company, Favor had 50,000 delivery drivers at the time it was sold to HEB Grocery. You'll be joining a super talented, hungry, fun team, looking to change the game for renters!


Get in the know:

  • This March, Sunroom raised Millions to grow across Texas, PR Here.
  • Renters love our 5-Star iPhone app -- thousands of renters use us in Austin, Texas, and we’re expanding to more cities.


Our ideal App Pro acts a liaison between renters and owners, and drives the rental application process from the renter’s side, from property tour, to application, to lease signing. This role requires delivering customer support, managing accounts and sales-adjacent activities. This position will work remotely until we can return to the office safely.


What you'll be doing:

  • Coordinating with Renters and Owners: You’ll be helping our customers schedule property tours by coordinating with our own licensed agents. You’ll assist renters with submitting applications and supporting documents, generally managing the process and helping to push the process to completion.
  • Communicating with Agents: You’ll coordinate between renters and our own agents to arrange for property tours.
  • Application Management: You'll follow up with our customers to assist them with submitting applications and supporting documents. Once the application process is complete, you will communicate with our owner partners to deliver a full application package.
  • Lease Preparation & Closing: In some cases, you’ll assist with preparing leases and/or collecting security deposits for our property owners/owning partners.


Why you'll love working here:

  • Innovative Company: You'll be joining a small but growing team, at an extremely innovative company that is changing the real estate market. You'll work with creative leaders with a proven track record of creating successful companies.
  • Competitive Salary: We offer a competitive salary within our expanding company. This role starts at $17/hour and compensation can be commensurate with experience.
  • Supportive Team: We have an amazing team to help train you and support you as you grow.
  • Modern technology: We've developed software & CRM systems to deliver the best client experience. We're building tools from the ground up to make your job easier and more efficient.
  • New School Real Estate: Awesome work environment at a company with an inspiring vision. With an expanding customer and partner base, you will be part of the new era of apartment and home leasing!
  • Growth Opportunities: We are expanding our teams quickly and are going to hire from within as we grow!
  • Diversity: Sunroom Rentals values inclusion and diversity, and is committed to building a diverse workforce.



Requirements

  • Full-Time: We're looking for candidates who will be willing to work full-time.
  • Bilingual: You are bilingual, fluent in both Spanish and English.
  • Availability: You have a flexible schedule, including some weekends and evenings, as this is when many renters want to tour our properties, and you may need to assist with coordinating tours during those times.
  • Highly Organized: You are highly organized, and able to track multiple moving pieces at once, in a high-volume environment. You are a natural at “herding cats!”  Maybe you have worked in the service industry, or in customer service or another fast-paced, customer-oriented environment.
  • Follow-Through: You have a strong practice of follow-through, and take the actions that you say you will.
  • Tech-Savvy: You are comfortable using and learning new technology. We have developed world-class proprietary software, with many automated processes to help you do your work efficiently! You are used to having multiple applications and windows open while you work.
  • Adept Communicator: You are at ease communicating with renters and owners, whether via phone, email or text.  You’re comfortable picking up the phone when needed.
  • Engaging and Empathetic: You are friendly, can easily interact with and engage potential renters. You understand the rewards as well as the challenges of the rental process from the renter’s perspective. You are also sensitive to the priorities of our owner partners, and provide them with thoroughly-vetted, high-quality rental candidates.
  • Proactive & Driven:  You are driven to push for completion of the rental process, and you are not afraid to reach out by phone, text and email to potential renters.
  • You are excited to be part of a whole new way to rent homes, and want to grow with an awesome company!


Preferences:

  • Market Knowledge: Understanding of the Austin-area geography and real estate market is a big plus!
  • Real Estate or Sales Experience: Experience with apartment or house leasing is a bonus, as is sales-related experience!
  • Education:  Completion of an accredited, four-year degree is preferred but not required.